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itdrop's avatar
itdrop
Explorer | Level 3
6 months ago

A fake Dropbox account was created using a similar email address of our colleagues

Can we request the email address (can provide) to be suspended or deleted asap as being used to spam all contacts in our colleagues contact list!
account access
Account Settings
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi itdrop, thanks for bringing this to our attention.

Without letting us know on the Community, is the email address you're referring to using your domain name, or a different one entirely?

Have you already forwarded the email to abuse@dropbox.com, if they're attempting to use phishing techniques?

This will help me to assist further!

itdrop's avatar
itdrop
Explorer | Level 3
6 months ago

Hi Jay,

the email address is using a different domain which is well known, however the leading part of the email is made up on work address to make it seem as though it came from a trusted source. Ticket #25271456 was raised after mailing into abuse@dropbox.com with the issue previously. The ticket has been unsatisfactorily closed as the Dropbox account STILL today been used to send malicious links. Can you either reopen the ticket or open a new ticket with  [Removed as per Community Guidelines] so we can discuss via email please. Regards,

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for the update. I would recommend sending another email to that address, as they are the team that specializes in this field, and we wouldn't be able to provide any different responses to them.

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