Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

christiaan_storm's avatar
christiaan_storm
New member | Level 2
3 years ago

access - verification code is sent to a mobile phone number no longer in use

Hi, can anyone help me accessing my account? We still use the email address tied to the account but not the mobile phone number which is used for authentification. So when I log in, Dropbox sends a v...
account access
security
christiaan_storm's avatar
christiaan_storm
New member | Level 2
3 years ago

it's a paid subscription by the way so I suppose Dropbox could verify that the account is indeed tied to me (read my Paypal account). Does this help?

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi christiaan_storm, thanks for bringing this to our attention.

 

As you mentioned that you don't have access to the phone number, you can use the backup security code in order to access your account and temporarily disable the two-step verification.

 

Keep me updated with any progress!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!