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Accidentally created a new account and can't access old files.
I have my account linked to google and used to sign in with a 'googlemail' email address. Somewhere along the line I accidentally created a new account to the same email but instead it is 'gmail'.
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Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi Kathae, thanks for bringing this to our attention.
Gmail has various ways of creating new accounts, while all going to the same Gmail inbox. This can include adding a dot in the email, or a + (such as john.smith@gmail.com, or johnsmith+test@gmail.com). The same would apply to Googlemail addresses.
However, Dropbox would see each of these addresses as a new account, and unrelated to each other.
Could you doublecheck the exact spelling of email address those messages from Dropbox are being sent to, and ensure you login to the Dropbox site using that email. Make sure you don't use the official Google Sign In option, and instead enter the email and password manually (or reset the password if you're not sure).
Keep me updated with any progress!
