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RobinHC's avatar
RobinHC
Explorer | Level 3
4 years ago

Account closed by Dropbox; is everything deleted?

Is it since I received the email informing me that the account had been closed everything in the account was deleted? Just wanna check any file had been uploaded to the account.   Also wonde...
account access
ljwaisman's avatar
ljwaisman
Explorer | Level 3
3 years ago

My payed-for account seems to have been closed by Dropbox. I received a message in January  saying my credit card was no longer valid. My computer had been stolen, so I didn't read it. Now in July my account does not existg any longer. How can I communicate this to the company?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi ljwaisman, I hope you're doing well!

 

Keep in mind, that even if your account got downgraded, that doesn't mean it would have been deleted. Do you remember when was the last time you accessed your Dropbox account online? 

 

Also, do you get any errors when trying to sign back into the account?

 

Keep me posted!

  • ljwaisman's avatar
    ljwaisman
    Explorer | Level 3
    3 years ago

    According to Google my activity I accessed dropbox, including several mof my folders, on february 5th.  I don't get any error messages. When I tried to sign in a couple of hours ago it seems to have created a new account without any of my previous content. 

    • EvanDBX's avatar
      EvanDBX
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey ljwaisman, sorry for jumping in!

       

      Do you happen to have more than one email address and Dropbox accounts? If that is the case, can you ensure that you're signing into the correct one?

       

      Also, can you please clarify what you mean with your Google activity?

       

      Waiting for your reply!

      • ljwaisman's avatar
        ljwaisman
        Explorer | Level 3
        3 years ago

        I have two mail accounts, but had only one dropbox account. In any case, I tried both addresses with dropbox and in both it gave me a new free account. My google activity is in link removed

        It tells you the sites you visited, among other things.

         

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