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RobinHC's avatar
RobinHC
Explorer | Level 3
4 years ago

Account closed by Dropbox; is everything deleted?

Is it since I received the email informing me that the account had been closed everything in the account was deleted? Just wanna check any file had been uploaded to the account.   Also wonde...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ljwaisman, have you searched your email accounts for emails from Dropbox regarding your account getting closed?

ljwaisman's avatar
ljwaisman
Explorer | Level 3
3 years ago

No I have not.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ljwaisman, sorry to jump in here! 

     

    Is it possible that you have any linked devices, that could still be linked to the old account you had? 

  • ljwaisman's avatar
    ljwaisman
    Explorer | Level 3
    3 years ago

    No, they all got stolen

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ljwaisman, if I were you, I would definitely search my email accounts for emails sent by Dropbox, to make sure which email address was associated with the account in question and to see if you can find any clues as to what happened.

     

    If you know the email address and you are prompted to create a new account with it, when trying to sign in, it means that the account no longer exists for some reason and I'm afraid that if it got disabled, it cannot get reinstated.

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