Forum Discussion

RobinHC's avatar
RobinHC
Explorer | Level 3
4 years ago

Account closed by Dropbox; is everything deleted?

Is it since I received the email informing me that the account had been closed everything in the account was deleted? Just wanna check any file had been uploaded to the account.   Also wonde...
account access
Nasrudeen Mohamed's avatar
Nasrudeen Mohamed
New member | Level 2
3 years ago

My email was [email removed as per Community Guidelines] was closed on 16/12/2018 due to inactivity I had thought my drop box was linked to a different email to the one stated above years later after retrieving my details on the email above I realised that my drop box was linked to that email, I had so many sentimental files and photo and videos that have now been subject for deletion! I don’t know how I can retrieve them as my email now dosent seem to exist, can I kindly be assisted kind regards!

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    I'm afraid it is not possible to recover an account deleted for inactivity - all data within it is wiped as the emails say 😞 

     

    Unfortunately that data is not recoverable via Dropbox.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!