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Almost impossible to login due to "games" captcha
Hi everyone! I have a problem I hope you can help me resolve.
I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active.
Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that.
How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.
28 Replies
- Hannah
Dropbox Staff
Because of this I cannot even get a Reset password option!!!!
I thought I would try the game once more. I got all six tests correct with the person in the correct seat, yet I was told that I had failed.
how long can it take for a Dropbox to either get this right or abandon these stupid tests. I am now looking to move to a different site.
After so many complaints why had Dropbox done NOTHING to resolve the issue?
Thank you for replying,
I get the same results in Private Browsing on Firefox, or in Inprivate Edge session. It basically asks me to resolve some sort of puzzle between me inserting the password login and Dropnbox sending the sms code on my phone. The first image is the "protect your account", "resolve this puzzle, so we know you're human" thing (I'm in Italy), the second one the actual puzzle. It asks to match three to ten images - the one in second screenshot is a 10-match thing and at every new slide it moves the person position and the chairs angulation. It's basically a nightmare.
I haven't tried to reset my password, because I have changed it a few days ago when I have abilitated the two-factor authentication.
Any suggestion is appreciated - if it keeps doing this, I'm going to have to stop using Dropbox interely.
Same issue here.
Completed 10 of these annoying captchas, it said I was human, then it said there was a problem and restarted. Team members having same issue. This was on a different account than the one I am signed into now, since the other account won't let me sign in!
I have MFA enabled on my account, there is no reason I should be completing 10 captchas to sign in. Especially ones that don't work.
And no, signing in successfully in a different browser is not a "solution," as it's been marked in other threads. We pay for Dropbox, not "Dropbox via Chrome." I don't expect it to work perfectly in every single browser the world has to offer, but Firefox? Edge? These are some of the most widely-used browsers out there. A colleague experiencing the same issue tried logging in via Chrome, it had him complete ONE of these captchas and instantly let him in. Clear favourite...
- Nancy
Hey jmsgrime! If you’re part of a Dropbox team, can you please have your admin ensure that dropbox-api.arkoselabs.com is in the list of approved domains (as mentioned here)?
Other than that, can you please try the audio challenge instead and let me know if you’re still having trouble logging in to your account?
Just tried on Chrome, same issue. Doesn't look like a browser problem, at least for me
Audio is even worse! Perhaps I am musically impaired! But I find it impossible to get completed. I have reached zero tolerance level with capchas
Hi! The computers in my company are not on a network, we use single computers like we are at home, we are a very small reality.
The audio challenge is very impractical to try at work - I"ll let you know if and when I can, but sounds to me a bit like closing a gap in your car wheel with chewing gum. The problem is not "I can get the challenge to work ", is that the challenges shouldn't be there in first place. No offense, but I'm not looking for a workaround.
In the meanwhile, I tried a private session access from Firefox on my Android phone, and it worked fine without asking me anything but password and sms code. The computers at work are Windows 11, and I have successfully logged on them in private sessions before.
Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.
I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have to imput a random number and hope for the best, because I have no idea
Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.
I agree workaround is not the answer. Remval of these capchas is the only route forward for me as a user of Drobox
Have been directed here after posting on this as a new comment
- same problem not resolved
I am having the exact same problem. i have tried the puzzles and the arrows will not move the person to the correct chair and when tried the audio option i was always failed at the last question.
What on earth is going on?
- Nancy
Hi everyone! I wanted to let you know that our team is aware of this issue and they’re actively working on a fix.
Thank you all for reporting this and for your patience so far.
Well, it was 4 days ago that you said the team is "working on a fix". I've hit the same problem today, with both the "seats in chairs" one and the audio. I've wasted upwards of an hour on it.
Each one goes through 10 challenges, which each takes many clicks or much waiting. Even if it says I've passed, it just goes back to the beginning.
I have literally never seen captchas this lengthy before. And they don't even work.
This utter nonsense popped up.
- This a user-hostile captcha mechanism.
- There is no option for audio-verification, so it's impossible for blind people to answer
- It DOES NOT WORK -I've had to do it twice and it failed both times
- This was on the checkout page and IT BLOCKED ME FROM BUYING A DROPBOX SUBSCRIPTION!
You're playing yourself here. This is not security, this is something else. It's absolutely ridiculous.
Tech notes: Firefox, adblock turned OFF, 2FA fully setup
- Hannah
Hey dch0jmh and raaaadrop, thanks for chiming in here.
I completely understand where you're coming from and your feedback has been passed along.
We'll make sure to keep you updated with any news.
On this comment, I'm closing my account.
I've moved my files elsewhere - as soon as this discussion is closed (I'm the one that opened it, I don't want to impact other users) I deleting my account completely.
It has been a week, but instead of resolving the problem, the situation is getting worse. "Understanding" and "passing along" are not enough, I'm not waiting weeks for someone to realize they have to go to the logs of the days where everything was working right, and do a simple copy and paste.
I'm hoping other users will get to the same conclusion - if Dropbox doesn't care for users to be able to access their account, then the accounts shouldn't be there.
