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Forum Discussion
jbneubauer
3 years agoNew member | Level 2
Dropbox captcha error
Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.
I ran a scan on my computer, and performed the following:
restarted the computer
cleared the...
mas12509
11 months agoHelpful | Level 6
Hi! The computers in my company are not on a network, we use single computers like we are at home, we are a very small reality.
The audio challenge is very impractical to try at work - I"ll let you know if and when I can, but sounds to me a bit like closing a gap in your car wheel with chewing gum. The problem is not "I can get the challenge to work ", is that the challenges shouldn't be there in first place. No offense, but I'm not looking for a workaround.
In the meanwhile, I tried a private session access from Firefox on my Android phone, and it worked fine without asking me anything but password and sms code. The computers at work are Windows 11, and I have successfully logged on them in private sessions before.
Walter
Dropbox Community Moderator
11 months agoThanks for taking the time to share your thoughts on this with us mas12509
I've logged your feedback in our system and please let us know of any updates, when you get the chance.
- mas1250911 months agoHelpful | Level 6
Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.
I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have to imput a random number and hope for the best, because I have no idea
Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.
- shapeshifter197711 months agoNew member | Level 2
I have the same problem here! No matter if visual or audio captcha it simply does not work!!! I haven't been able to log into my account for days and I'm still paying for it!!!
Simply agree with mas12509!
"Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must."
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