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jbneubauer's avatar
jbneubauer
New member | Level 2
2 years ago

Dropbox captcha error

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.   I ran a scan on my computer, and performed the following: restarted the computer cleared the...
account access
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mas12509's avatar
mas12509
Helpful | Level 6
9 months ago

Hi everyone! I have a problem I hope you can help me resolve.

I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active.

Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that.

How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Sorry to hear that, mas12509.

Have you tried a different browser, to see if you get the same behavior?

Also, does it help if you reset your password?

If you could send us a screenshot of what you're referring to, while hiding your personal info, would be really helpful as well.

Thanks.

  • jes25's avatar
    jes25
    New member | Level 2
    9 months ago

    Because of this I cannot even get a Reset password option!!!!

  • John Bingley's avatar
    John Bingley
    Helpful | Level 5
    9 months ago

    I thought I would try the game once more. I got all six tests correct with the person in the correct seat, yet I was told that I had  failed.

    how long can it take for a Dropbox to either get this right or abandon these stupid tests. I am now looking to move to a different site.

    After so many complaints why had Dropbox done NOTHING to resolve the issue?

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