Forum Discussion

RedRaselom13's avatar
RedRaselom13
New member | Level 2
1 month ago

An "Admin" suspended my account. How can I regain access to it?

Hello! I'm logging in using a different email because the one originally connected to Dropbox is "suspended" or "marked inactive". So I'm a freelancer, working with multiple clients. We share fil...
account access
security
RedRaselom13's avatar
RedRaselom13
New member | Level 2
1 month ago

So it was un-suspended but it looks like she failed to disconnect it. I have told her about it, but it said she already disconnected by account. Does it take time before it becomes individual?

I'm worried because she might lose access to it since she said she cancelled her subscription. Will it be possible for Dropbox to assist me on this?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

HI RedRaselom13, if the account still says it's a member on the Dropbox team, then it means they didn't disconnect it. 

Could you ask them to try again to follow the steps to convert it to a personal account away from the team?

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