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cosimosi
2 years agoExplorer | Level 3
Can´t login, don´t receive Code and password reset mails
When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?
15 Replies
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- Megan2 years ago
Dropbox Community Moderator
- Luis092 years agoNew member | Level 2
I checked my spam and don´t get the mail, so I added the no-reply@dorpbox.com to my white list too but it doesn't reach me. My mail is [email removed as per Community Guidelines]
- Megan2 years ago
Dropbox Community Moderator
Hi Luis09, welcome to our Community!
Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything?
Keep me posted!
- gm402 years agoNew member | Level 2
Hi Megan,
I hit exactly the same problem as discussed here.
I checked spam folders locally as well as on the mail server.
There is no email from dropbox although it should be dozens by now.
Thanks for help!
- Nancy2 years ago
Dropbox Community Moderator
Sorry for jumping in, gm40.
Is no-reply@dropbox.com added to your email contacts, as well?
If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here.
Thanks!
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