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cosimosi's avatar
cosimosi
Explorer | Level 3
2 years ago

Can´t login, don´t receive Code and password reset mails

When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?

15 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi mike226, I just sent you an email, at your Community-linked email address. 

     

    I'll see you there!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Luis09, welcome to our Community!

     

    Can you also check a few more things, and the steps provided by Samantha here, to make sure we've checked everything?

     

    Keep me posted!

  • gm40's avatar
    gm40
    New member | Level 2
    2 years ago

    Hi Megan,

    I hit exactly the same problem as discussed here.

    I checked spam folders locally as well as on the mail server.

    There is no email from dropbox although it should be dozens by now.

    Thanks for help!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry for jumping in, gm40

     

    Is no-reply@dropbox.com added to your email contacts, as well? 

     

    If yes, please open another browser on your computer, and log a ticket with our support team via this page. After that, send me your ticket number here.

     

    Thanks!

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