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Forum Discussion
Can’t access account and two factor authentication is not an option for me
Due to an unfortunate disaster in my life, I no longer have access to any of the phone numbers or email addresses I had before. Because of this two factor authentication is not an option for me. But ...
If I did set it up, I have lost any access to the 2FA. There must be some avenue, for business customers who undergo a catastrophic event, and lose absolutely 100% everything! Dropbox must have some for this scenario, even if it is a process that is currently undefined. But someone Dropbox needs to talk to me about this scenario and work with me to resolve it. How can I talk to somebody at Dropbox?
Rich
Super User II
Super User II
Deepthght wrote:
Dropbox must have some for this scenario, even if it is a process that is currently undefined.
As Mark stated, if you had multi-factor authentication enabled, then there's no way to access the account without access to the original authentication device or the backup codes. You can try contacting Support but they likely won't be able to assist.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
