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BetinaShadowitz's avatar
BetinaShadowitz
New member | Level 2
1 month ago

Can I log in to my account without my authenticator app or backup codes?

Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not h...
account access
security
two factor authentication
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 month ago
BetinaShadowitz wrote:

I do not have the authenticator app, and I don't have my backup codes. Is there no other way to log in?

You can try reaching out to Support but typically, when you no longer have access to your authentication method and you don't have your backup codes, the account is often lost. Basically, you enabled a system to prevent someone from signing in without authentication, and you're trying to sign in with out authentication.

Contact Support directly and see if there's anything that can be done.

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