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BetinaShadowitz's avatar
BetinaShadowitz
New member | Level 2
1 month ago

Can I log in to my account without my authenticator app or backup codes?

Question or Issue I have 2 dropbox accounts. For my second drop box account (where I have a plus plan), I am not able to log in as I am in a loop of verifications that I am unable to do. I do not h...
account access
security
two factor authentication
Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
BetinaShadowitz wrote:

When I contact support they tell me to do a bunch of things that don't exist when you aren't able to log in.

The only people who can help are support. However, the issue is that you set up system on your account to refuse access to your account without either the authenticator code or the backup codes you HAD to download to set it up. Without those pieces of information if they circumvent it its possible anybody could access the data. 

Support, however, CAN help you stop future payments.

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