Forum Discussion

Joseph sanchez's avatar
Joseph sanchez
New member | Level 2
2 years ago

Can I restore an account that has been deleted?

I believe my daughter had deleted my drop box account which had plenty of photos from when I was younger. I made a account again with the same email and all of my photos and videos are gone. Please i...
account access
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Joseph sanchez, and thanks for posting here.

 

I’m afraid that, if the Dropbox account in question has been deleted, it’s not possible to restore it, or any files that were previously saved on it. 

 

The only thing you can perhaps double check, if you previously had the desktop app installed on your device, is whether there’s still your old Dropbox folder with your files within, so that you can transfer them to another location.

 

Hope this helps a bit.

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