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Forum Discussion

sebunk's avatar
sebunk
New member | Level 2
2 years ago
Solved

Can I restore an account that was deleted?

Hello Dropbox Community!   This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
account access
Create or delete account
security
  • sebunk's avatar
    sebunk
    2 years ago

    The Dropbox support team managed to find a solution and sorted the issue!

    I'm happy that I got my files back! Thank you everyone!

sebunk's avatar
sebunk
New member | Level 2
2 years ago

Just explain to me how it's humanly possible to delete someone's account and files because he pressed cancel plan? How is that possible to sound normal to anyone from Dropbox management?

  • Ranchen's avatar
    Ranchen
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 years ago

    Hi sebunk I'm a product manager at Dropbox and I will escalate this within Dropbox. I'll get back to you as soon as possible!

    • sebunk's avatar
      sebunk
      New member | Level 2
      2 years ago

      The Dropbox support team managed to find a solution and sorted the issue!

      I'm happy that I got my files back! Thank you everyone!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Happy to hear that, sebunk!

         

        If you need anything else, just give us a shout.

         

        Have a great weekend!

    • KamillaV's avatar
      KamillaV
      Explorer | Level 3
      2 years ago
      Ranchen, I’m having a similar issue can you assist with my account please
      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago
        KamillaV wrote:
        Ranchen, I’m having a similar issue can you assist with my account please

        As you explained on this thread you missed the emails telling you the account was to be removed I am afraid there is no way to recover that account and data. Dropbox immediately removes it from their servers upon deletion. 

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