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langconf's avatar
langconf
New member | Level 2
2 months ago

Cannot access my account - notification sent to non-existent authenticator app

Dropbox Plan Essentials Do you have access to the email linked to the account? yes Are there any devices connected to your Dropbox account? yes Question or Issue My group is using a Dropbox E...
account access
security
two factor authentication
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
langconf wrote:

we are sent a screen instructing us to "enter the code sent to your authenticator app"

There is - hence the message. If you cannot remember setting one up check for the backup codes. 

Look at https://help.dropbox.com/account-access/issues-2-factor-authentication for more info. 

Note that without that code, or the backup codes (you CANNOT set up the 2FA system without confirming you have downloaded and saved them) its possible the account is unrecoverable. 

The only people who can help, however, are via the ticket you already logged. 

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