Forum Discussion

AlanONeal's avatar
AlanONeal
Explorer | Level 3
1 month ago

Cannot log in to my account as I'm not getting the verification code

Dropbox Plan Basic Are you a Team Member or Admin? N/a Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop Question or ...
account access
security
two factor authentication
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hi there, AlanONeal, thanks for reaching out to our Community today.

Can you please clarify if the code the site is requesting is the one-time security code or if it's in fact a two-step verification code?

If it's the one-time security code, can you check this info and let me know if it helps?

Make sure to also check the notifications on other linked devices you may have, to see if you got the code there.

Let me know how it goes!

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