Forum Discussion

Gaatjeniksaan's avatar
Gaatjeniksaan
New member | Level 1
1 year ago

Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.

Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The...
account access
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hope it’s OK if I jump in, Gaatjeniksaan. Can you try to send us a full screenshot of the error you mention when accessing your Admin Console?

Gaatjeniksaan's avatar
Gaatjeniksaan
New member | Level 1
1 year ago

NancyThe full screenshot contains info I would rather not share publicly. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Gaatjeniksaan! You can try to mask any personal info that may be showing on the screenshot before uploading it here.

    • Gaatjeniksaan's avatar
      Gaatjeniksaan
      New member | Level 1
      1 year ago

      Nancy Is this the only way to get support? Via a public forum?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey Gaatjeniksaan, have you tried reaching out to our support team directly?

        You can do so through this page.

        Let us know when you have a ticket number.

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