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Gaatjeniksaan's avatar
Gaatjeniksaan
New member | Level 1
11 months ago

Cannot login to our Dropbox Team accounts, due to a CAPTCHA error.

Hi, We are currently setting up new Mac devices for our company. These Macs are completely stock with no pre-configured installations. We’re encountering an issue where Dropbox cannot log in. The...
account access
Error Messages
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Gaatjeniksaan! You can try to mask any personal info that may be showing on the screenshot before uploading it here.

Gaatjeniksaan's avatar
Gaatjeniksaan
New member | Level 1
10 months ago

Nancy Is this the only way to get support? Via a public forum?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Gaatjeniksaan, have you tried reaching out to our support team directly?

    You can do so through this page.

    Let us know when you have a ticket number.

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