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judymurphy's avatar
judymurphy
Explorer | Level 3
3 years ago
Solved

Cannot Login

Hi Our club has a DropBox account. We know the login and the password. However, we cannot login because a 6 digit code keeps being sent to the email address. The person at that email address does no...
account access
  • Walter's avatar
    Walter
    3 years ago

    Thanks for the nudge on this judymurphy 

     

    I just replied back via email a few seconds ago. Whenever you get the chance, have a look at your inbox and we'll take it from there.

TabeaGojo's avatar
TabeaGojo
Explorer | Level 4
3 years ago

Dear Dropbox support,

 

I‘ve got almost the same issue. I‘ve opened a new Dropbox Professional account with another e-mail adress. I‘ve already recorded my Paypal Account for paying. During a pause my computer went into sleep mode. Then I wanted to carry on with the registration process. Therefore, I had to login. From this moment on I always get the information, that a code is sent to my mail adress in case of 2FA. I‘ve never received a code. I‘ve also checked the spam. Since the registration process is incomplete I‘ve never came to the part where I can deposit a phone number. So, now I have a paid account which I can not use. Can please help me out? Thank you so much!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey TabeaGojo!

 

I just sent you an email and we'll continue looking into this there.

 

Thanks!

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