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Forum Discussion
Callard
3 years agoExplorer | Level 4
Cannot select Add Security key
I am trying to set up 2 factor auth with a security key. The instructions, #5 Under Two-step verification, click Add next to Security keys. [avatar>settings>security tab>two-step verification] ...
Walter
Dropbox Community Moderator
3 years agoHey Callard, sorry to hear you're having issues with this.
May I ask if you've already enabled the 2 step authentication feature or if this is the first time you're setting it up?
Let me know and we'll take it from there.
- Callard3 years agoExplorer | Level 4
Hi, Thank you, but I got it all worked out.
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