Cannot Unlink Old Device

Hi Jim R.23, thanks for bringing this to our attention.

Are you able to see the older backup on the backups page when clicking 'Show deleted backups', or when clicking this direct link?

Keep me updated with any progress!

Thanks, Jay. On the Backups page, I see the PC(1) at the start; its status is "Done". When I "Show deleted backups", I see a PC that has status "Disabled". 

When I try to delete PC(1), I get "Can't disable backup, You're not on the right computer to access this backup..."  

I did a delete on the PC and PC(1) disappeared. Then I deleted PC. Now everything looks like it is gone and I'll have to rebuild my backups, the Basic Plan box is grayed out. I do see my files in the internet view of Dropbox.

I'm not sure where I am, but will try to figure this out. Sigh.

Hey Jim R.23, does your Dropbox still appear full, when you look at your account settings here, or has your space been cleared up?

Hi Hannah! Yes, I'm way down now. It is accurate. Thank you.

Jim

I'm happy to hear that, Jim!

If you need anything else, please let us know.

Have a great day!