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Rxspectify's avatar
Rxspectify
New member | Level 1
11 months ago

Can't access an old account - it says I need a code

I remembered an old email from like 10 years ago and i know the password to get in but everytime i put the password in it says i need a code from the EMAIL im trying to get in to.
account access
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Rxspectify, welcome to the Dropbox Community.

Can you please clarify if you're trying to access an old Dropbox account or an old email account?

If you're trying to login to an old Dropbox account, but don't have access to the email associated with it, do you perhaps have any devices still linked to that account? 

Those should get the security code to login as a notification.

Keep me posted.

Rxspectify's avatar
Rxspectify
New member | Level 1
10 months ago

i need access to an old email account. I had a old playstation 3 around 2017 with that email logged in and i’m trying to log in with that email on my phone but it says i need to put the code even tho the code is sent to the email i’m trying to get into.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    Rxspectify wrote:

    need access to an old email account. ... i’m trying to log in with that email on my phone but it says i need to put the code even tho the code is sent to the email i’m trying to get into.

    You're trying to log in to what? A Dropbox account, or your email account?

    • Rxspectify's avatar
      Rxspectify
      New member | Level 1
      10 months ago

      a email account.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey Rxspectify!

        If you need help in regards your email account, then it's best to contact your email service provider.

        For any Dropbox related questions, we'll be more than happy to help. Thanks! 😇

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