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Darren TIA's avatar
Darren TIA
New member | Level 1
7 months ago

Can't access email to get 6-digit code.

Hi there, 

I have an account linked to an email address that no longer exists. I cannot re-open it because in Australia you need to prove the email is a trading business, for the account that I setup, which it no longer is. I know the email address and password for the account, but it sends the 6-digit authentication code to the closed email account so I can't open it. Please help me gain access without the 6-digit authentication, so I can log in with only my username and password.

account access

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Darren TIA  thanks for posting here, I hope you're doing well!

    This case might need some account-specific info, in order for us to proceed. Can I reach out to you via email, in order for us to have a closer look?

    Let me know!

  • Darren TIA's avatar
    Darren TIA
    New member | Level 1
    7 months ago

    Hi Megan, yes please do. You can reach me on my email registered to my account. 

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