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Can't access my account without the email
I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it. I am unable to request help from the ESP as suggested by ...
Rich
Super User II
Super User II
Devizes Drinker wrote:
I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it.
How long has it been since you last signed in? If the account has been idle for more than a year, then it would have been deleted due to inactivity.
If you've forgotten your password and can no longer access your email, then it won't be possible to sign in to the account (assuming it still exists). You need access to the email address registered with Dropbox in order to access the Dropbox account. Your best option would be to contact your mail provider and see if they can restore access to your old email address so you can receive the password reset information.
Mail provider doesn’t exist so cannot contact them.
If account has been deleted due inactivity where are the files etc.
If account has been deleted due inactivity where are the files etc.
- Rich
Devizes Drinker wrote:
If account has been deleted due inactivity where are the files etc.If a Dropbox account is deleted, all content in the account is deleted as well.
- Jay
Dropbox Community Moderator
Hi Devizes Drinker, thanks for bringing this to our attention.
If the account has been deleted due to inactivity, then it wouldn't be possible to recover the account or the files within it, unfortunately.
How long has it been since you logged into the account?
This will help me to assist further!
- Not sure, but certainly more than a year
- Jay
If that's the case, then it definitely wouldn't be possible to access the account or the files in it.
I'm sorry I can't be more helpful on this matter.
