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Forum Discussion
Devizes Drinker
3 years agoNew member | Level 2
Can't access my account without the email
I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it. I am unable to request help from the ESP as suggested by ...
Devizes Drinker
3 years agoNew member | Level 2
Not sure, but certainly more than a year
Jay
Dropbox Community Moderator
3 years agoIf that's the case, then it definitely wouldn't be possible to access the account or the files in it.
I'm sorry I can't be more helpful on this matter.
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