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Gloria323's avatar
Gloria323
New member | Level 2
9 months ago

Can't access my paid Dropbox Plus account - it keeps logging me in to a free Basic one

I have been paying $19.99/month since February 2019, but apparently also have a free basic DropBox account.  Each were created using two different email accounts, but when I try to login with either ...
account access
Gloria323's avatar
Gloria323
New member | Level 2
9 months ago

Hannah - Oh my gosh!  The incognito window worked.  I finally got in.  Bless you!!!  I was able to update my credit card info, because my old one just expired.  So I updated it, then tried logging back in and found that I still have to use the incognito window to get to my paid account.  Also, when I logged in, it still had the message on top that said my card was expired, so I entered the new card info again.

I also discovered that my subscription is now called Essentials and I get 3T data.

If I moved all of my files that are in the basic free account to my paid account and deleted the free account, would I be able to just login to my paid account without using incognito window each time?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    HI Gloria323, you could do that as an option, however, it does sound like your normal browser is just automatically signing you into the Dropbox account.

    In Incognito mode, it most likely isn't filling in the login details automatically, so could you check to see if you have any extensions or plugins that are trying to log you in?

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