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cant access old email address
Im trying to access our dropbox account created through an email account that no longer exists.
There is no way to retrieve that email address.
Moving forward what is the best way to acce...
Hey Jlo2023, sorry to hear you're having issues with this.
I just wanted to mention that if you end up getting in touch with our support team about this, you can let us know your ticket ID in order to locate it in our system.
To do so, you'd need to use an incognito window without logging into any Dropbox account and filling this form or this one with all the relevant information and an email address we can reach you at.
Yes Rich, you are correct. Through incognito I was able to get a ticket number. Lets see how that goes.
For the life of me I don't understand with all of these big companies why they make it virtually impossible to talk to a human and make you jump through several hoops just to do so. Incognito mode being a good example..... Why? Just have a contact email for gods sake. Im not the first nor will be the last.
It seems I am in the same situation as you. I agree about getting hold of a human. I carelessly forgot to give Dropbox my new email address, though they have somehow picked it up but think I am a new person of course. I think that happened because I tried to log in on an ipad, using my finger print. My former email provider doesn't do emails at all now. I'll try incognito mode.
