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Forum Discussion
Can't log in to the Dropbox site or app
Problem: cannot log in on my new machine at all.
Secondary problem: because I can't log in, I, a paying customer, cannot request support. Because it requires login.
Steps:
- Using my new co...
Two replies:
- 1: I accidentally clicked "Accept as Solution" because my browser tab was slow to update, and I now I can't un-accept. I suppose I do *kind of* have a solution.
- 2: Chrome magically fixed itself (darn rubber duck principle). Firefox is still having the same issue.
I noticed the POST to ajax_login returns this error: err:{"funcaptcha_response": {"message_text": "FunCaptcha response needed"}}
Although interestingly, I'm currently not actually seeing that in the UI, although I did prior. The UI just looks like the login page as if I never clicked submit.
I saved a HAR file with all network activity. I don't think I can upload a file, so I put it here: [Removed as per Community Guidelines]
Jay
Dropbox Community Moderator
Dropbox Community ModeratorI removed the link you provided for your own security. It does seem like there is a connection issue on your end to the FunCaptcha server.
Have you checked the previous suggestion I mentioned in case you can't access that domain needed for the captcha to proceed normally?
