Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

nicolearaujo's avatar
nicolearaujo
New member | Level 2
2 years ago

Cant log into account, DB saying it doesn't exist, but have been charged each month

I downloaded Dropbox around a year ago and stored a file. Since getting a new iphone, I have tried to log in and none of the emails I've tried have worked. They are all saying the account doesn't exi...
Account Access
nicolearaujo's avatar
nicolearaujo
New member | Level 2
2 years ago

(This is probably assumed, but for clarification, created this new account just so I could post in the community board 😑🙄)

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi nicolearaujo, thanks for bringing this to our attention.

 

It sounds like you might have an email address you're not aware of. 

 

Have you tried locating your account using the card lookup tool?

 

This will help me to assist further!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!