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Jon_P's avatar
Jon_P
New member | Level 2
3 years ago

Can't log into my Personal Account as it sends code to a deleted emailaccount

Hi there,
I have two dropbox accounts, a Work one owned by my employer and a Personal one owned by myself. I recently changed laptop and to access my work account from my new computer, Dropbox sent a code sent to my phone, and I was able to log in and sync. When I tried to access my Personal account, Dropbox sent a code to an email address to which I no longer have access. I can't see any other way to get into the account. 
 
Can anybody help?
account access

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Jon_P, thanks for bringing this to our attention.

     

    I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

     

    From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from. 

     

    Keep me updated with any progress!

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