Forum Discussion

zderpet999's avatar
zderpet999
Explorer | Level 3
3 years ago

cant login in since lost password i ask for the reset but the mail never is sent to mail

on my job there are several custom mails so theres one where cant login in because the email was deleted before so it got created again by the bussines but the reset password mail never comes to the ...
account access
security
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey zderpet999, sorry to hear you're having issues with this.

 

Have you checked the email's spam/junk folder as well since you requested the password reset? 

 

 If the email isn’t there, you can add no-reply@dropbox.com to your contacts/address book and repeat the steps to reset your password.

 

Let us know how it goes! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!