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JA35's avatar
JA35
Explorer | Level 3
3 years ago

Can't login

Ive been using my free Dropbox account since years, both on my laptop and my mobile phone. After a Windows update I suddenly can't access my Dropbox account on my laptop, using the same login credentials as my mobile phone has for it's Dropbox application. The 'forgotten password' option doesn't work because I don't get any confirmation emails in the same email account I use for Dropbox. And that means no email at all, even after checking spam folders etc. This way I'm stuck without a working Dropbox application on my laptop, retrieving passsword doesnt work, contacting Support is IMPOSSIBLE without signing in with your original email account you registerd Dropbox with in the first place.

 

How on earth do I get my photos back on my laptop with it's Dropbox app?

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  • JA35's avatar
    JA35
    Explorer | Level 3
    3 years ago

    I have ask that also 2 times.

     

    If i can someone from the staff send a personal email and give them my real emailadress and that

    that person can send my a email with changes password in it, maybe that it wordks and i can see

    of i maybe can get my account back 😉

     

    But nobody respone on that.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JA35, I just sent you an email, I'll be happy to see you there!

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