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Can't receive 2FA code via Google Authenticator
I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. I tried reinstalling Google Authenticator, but it didn't show the codes. However, I still have the same phone number and gmail. I really need to access my account. Can someone please help me with this?
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
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This is what I found:
- 22801854
- 22827026
- 22855933
- 22910470
- 22910542
Every time, I'm told to use 2FA (which I don't have anymore, I'm not sure if it's because I changed smartphone?), to use security codes (I honestly do not remember this step or where I could have stored them), or to use the laptop that was identified (which crashed early 2023, I still have it and it works but it's been formatted). I have a vague idea on what in my account though if it can help. And in the case you have my number somewhere if you needed to send me authentication codes by text, the number should still be the same. I can prove my identity as well.
- Nancy
Dropbox Community Moderator
Thanks for the numbers! Appreciate it.
Now, please keep in mind that we don’t have any account visibility over here on the forum, so we can’t offer more assistance. I’ve left an internal note to our support team though on your behalf.
In general, Dropbox takes account security very seriously, so if you don’t have any of the provided backup options to re-enter your account, there may not be that much left to be done. Our team will review your case though, and get in touch with you.
