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purcj01's avatar
purcj01
Explorer | Level 3
2 years ago

Can't sign in to Dropbox App on iPad mini (OS 17.4.1) using single sign on.

I'm trying to log into my organization's Dropbox App on my ipad mini running OS version 17.4.1. I've been able to log in previously, so I don't know why I can't now. I open the app, enter my organiza...
account access
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi purcj01, thanks for bringing this to our attention.

 

Are you using a personal machine, or a company-managed device? 

 

Would you mind also clarifying if you're using a Business, or individual subscription please? If you have any screenshots of the issue at hand, feel free to attach them here, just make sure none of your personal info is shown for security reasons. 

 

This will help me to assist further!

purcj01's avatar
purcj01
Explorer | Level 3
2 years ago

Hi Megan,

 

Thanks for your reply! I'm using my personal ipad mini, which has worked without issue until recently. I'm trying to log into the Dropbox business subscription offered by my employer. When I use my personal Dropbox account the app works fine. Unfortunately, I'm not sure screenshots will help, as I don't get an error message of any kind, the app just won't move past the log in screen. Please let me know if any other info would be helpful or if you think screenshot would be useful. Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi purcj01, thanks for the heads up!

     

    Would you mind clarifying if you're able to sing into your Business account through the web-browser? 

     

    And if so, is the current device the only one behaving like this? 

     

    • purcj01's avatar
      purcj01
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      Both my ipad and iphone are having this issue where I can't log into the Dropbox App using the Business subscription from my employer. However, the app works just fine on my MacBook Pro. And I am able to access Dropbox through the web browser on both the ipad and iphone.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        No worries purcj01!

         

        Thanks for trying anyways.

         

        Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

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