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purcj01's avatar
purcj01
Explorer | Level 3
2 years ago

Can't sign in to Dropbox App on iPad mini (OS 17.4.1) using single sign on.

I'm trying to log into my organization's Dropbox App on my ipad mini running OS version 17.4.1. I've been able to log in previously, so I don't know why I can't now. I open the app, enter my organiza...
account access
purcj01's avatar
purcj01
Explorer | Level 3
2 years ago

Hi Megan,

 

Both my ipad and iphone are having this issue where I can't log into the Dropbox App using the Business subscription from my employer. However, the app works just fine on my MacBook Pro. And I am able to access Dropbox through the web browser on both the ipad and iphone.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No worries purcj01!

 

Thanks for trying anyways.

 

Can I send you an email, in order for us to have a closer look into this there? We might need to escalate your case internally. 

  • purcj01's avatar
    purcj01
    Explorer | Level 3
    2 years ago

    Of course! What's the best way to share my email address with you?

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey purcj01 - sorry to jump in here, but I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

      • alberto_'s avatar
        alberto_
        New member | Level 2
        2 years ago

        hi guys, same issure here with my iphone. found any solutions? thanks!

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