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purcj01's avatar
purcj01
Explorer | Level 3
2 years ago

Can't sign in to Dropbox App on iPad mini (OS 17.4.1) using single sign on.

I'm trying to log into my organization's Dropbox App on my ipad mini running OS version 17.4.1. I've been able to log in previously, so I don't know why I can't now. I open the app, enter my organiza...
account access
purcj01's avatar
purcj01
Explorer | Level 3
2 years ago

Of course! What's the best way to share my email address with you?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey purcj01 - sorry to jump in here, but I just sent you an email to investigate further, so please have a look at your inbox and we'll take it from there.

  • alberto_'s avatar
    alberto_
    New member | Level 2
    2 years ago

    hi guys, same issure here with my iphone. found any solutions? thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey alberto_, sorry to hear about this.

     

    Have you tried clearing the app's cache or completely uninstalling and reinstalling it, to see if that helps?

     

    To clear the cache, tap on "account", then on the gear icon and then on "clear cache".

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