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BeeLighting's avatar
BeeLighting
Explorer | Level 3
3 years ago

Change of administrator after losing the current administrator in the business

Hello, We've recently had a change of CEO in our business and the old CEO held the administrator login for our dropbox account. How do we change the administrator in this situation?
Account Settings
Admin Console
dropbox business
Permissions
Team admin
trygwest's avatar
trygwest
New member | Level 2
3 years ago

Hi Hannah,

Finally, I found a topic that relates to a delicate situation regarding my choir's team. Please let me know if this forum is for professional/business teams only. It's my first time here, so I appologize for any breaks of forum protocols.

I'm a member of a choir that uses Dropbox to store and distribute scores. Sadly, our administrator passed away earlier this year, and only he could grant access to others. We have been unable to retrieve his password in order to log on and transfer his administrator credentials to me. His username/email-address is still in the team member list, and so am I.

How do we proceed in this situation? We cannot be the only team having this issue? 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
trygwest wrote:

Sadly, our administrator passed away earlier this year, and only he could grant access to others.

It sounds like you're not using an actual Business team account, but probably just a shared folder that multiple people have access to, and the owner of the folder was the person that has passed away. Would that be correct?

 

If so, only the owner of the folder can designate a new owner. Your best option would be to create a new folder, share it with whomever needs access, and then move all of the files from the old folder to the new folder.

  • trygwest's avatar
    trygwest
    New member | Level 2
    3 years ago

    Hi, Rich

    Thanks for your reply! You are probably right. I haven't been informed that we pay for our account. That is probably why we also have limited account storage.

     

    I think your solution is the only one, although it means quite a cumbersome process moving all members and scores to the new account.

     

    Thanks for a useful community, and your help!

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