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Forum Discussion
Change of administrator after losing the current administrator in the business
Hello,
We've recently had a change of CEO in our business and the old CEO held the administrator login for our dropbox account.
How do we change the administrator in this situation?
Rich
Super User II
Super User II
trygwest wrote:
Sadly, our administrator passed away earlier this year, and only he could grant access to others.
It sounds like you're not using an actual Business team account, but probably just a shared folder that multiple people have access to, and the owner of the folder was the person that has passed away. Would that be correct?
If so, only the owner of the folder can designate a new owner. Your best option would be to create a new folder, share it with whomever needs access, and then move all of the files from the old folder to the new folder.
Hi, Rich
Thanks for your reply! You are probably right. I haven't been informed that we pay for our account. That is probably why we also have limited account storage.
I think your solution is the only one, although it means quite a cumbersome process moving all members and scores to the new account.
Thanks for a useful community, and your help!
