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Code is sent to inactive email address
I can't access the ... account. I know the password, but when I log in, a code is sent linked to the email ... The problem is that I no longer have access to that email. Need help My email: [remov...
Good morning Nancy,
Yes.
In all cases, the code linked to the account is requested. I don't know how to initiate a support ticket. Need help.
Can you help me?
I have another account on drobpox. Would it be possible to share my files from the [removed] account to [removed]?
[personal information removed per the Community's Guidelines]
Nancy
Dropbox Staff
Dropbox StaffThanks for keeping me in the loop!
You can most definitely move files from one Dropbox account to another; however, youâd need access to both accounts in order to do so, Iâm afraid.
You can open a support ticket though with these steps:
- Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
- Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the âCanât sign in?â option.
- Scroll down the page to âSubmit a Help Requestâ.
- Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
- You will then receive a confirmation email that will have a ticket number.
After that, please send me your ticket number here, so that I can locate it in our system.
