Forum Discussion

Mesty's avatar
Mesty
Explorer | Level 3
2 years ago

Copyright issues on dropbox's end means disabling of my account on my end?

Personally, I never read anything that said that dropbox didn't know how to allow a user to allow access to files or not.  Meaning, anywhere else on the internet I go, I can expect that at the very least, I can choose WHEN someone sees a file and not just IF.  With a name such as "dropbox", I figured they had this easily figured out. 

Now I find they are punishing me for them not being up front about the lack of quality of their service? 

I mean, I have hospital bills because of this- I can prove it. 

And medications, and therapy, and emotional distress, time wasted, etc. 

I can prove my time is as valuable as anything really. 

I am miffed.  Can someone tell me what is going on?  I got the premium teams add on for a month but I don't even know how to use their extended support services. 

Thank you!

Mesty

 

6 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You havent said what issues you are having or what the problem is Mesty - nobody can help without that.

     

    In terms of support if you havent paid and are on a trial your options are very limited. The support channels are for paying users: www.dropbox.com/support

  • Mesty's avatar
    Mesty
    Explorer | Level 3
    2 years ago

    Thank you for your service mark, but I said “Meaning, anywhere else I go at that price point I can choose WHEN instead of just IF” and “copyright issues on DROPBOXs end” explains the issue as such: Dropbox does not allow me to take away content I shared from being used by ex-business partners (download files are shown also) so there are plenty of copyright issues.
    Now, as stated, I am a Public Domain artist, unless I give PERMISSION to someone to copyright it as theirs. But he no longer has MY permission. You see the problem and mental anguish dilemma now?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Sorry, your post still hardly makes any sense. 

     

    If you are having copyright issues file a DCMA request via https://help.dropbox.com/account-settings/copyright-policy

     

    However, for anything more than them deleting the shared link to the file you need to speak to an Attorney as thats outside of Dropbox jurisdiction. 

  • Mesty's avatar
    Mesty
    Explorer | Level 3
    2 years ago

    So it doesn’t make sense that I expect to have full control over if AND when my business partners are allowed to view files? And to see if those files were downloaded at least? And that since I didn’t know how their permissions model is scandalously scammy before hand that any legal costs will certainly come from their deeper pockets? Is this a learning issue or comprehension? Because I couldn’t have been more clear in my reply.

  • Mesty's avatar
    Mesty
    Explorer | Level 3
    2 years ago

    I mean, I happen to be a lawyer myself. And I can figure out why my complaint (that was easy to follow, esp the reply) would not be seen or even attempted to be fixed by anyone out there, seeing as I am also new here.
    (And how that would bring about its own litany of violations.)

    except for you? How do I know whether you work for Dropbox? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Mesty, if you want to remove content from Dropbox, you can file a DMCA complaint using this link. More info can be found here.

     

    Any further questions regarding this matter would need to be directed to the team in question when submitting your DMCA complaint.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!