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Strikeout Cat's avatar
Strikeout Cat
New member | Level 2
5 years ago
Solved

Death and gaining access

Hi there,   My husband recently died. I need to gain access to his account. I remember his password but for the 2 step validation I need to access his email which has now been shut down. Any sugges...
account access
mphilips66's avatar
mphilips66
Explorer | Level 3
5 years ago

The only problem is... that page takes me to the support page where there is no option to open a ticket. I feel like I'm in a Catch-22. My friend died and his mother is legally blind, and there's no way to get access to his files or cancel his account. Help!

 

Thanks 🙂

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi mphilips66, I hope you're doing well!

Would it be okay for me to reach out to your Community linked email? 

I'd be happy to look deeper into this for you.

Let me know. 
  • mphilips66's avatar
    mphilips66
    Explorer | Level 3
    5 years ago

    Yes please!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Done mphilips66! 

      You got a new email.

      Cheers!
      • mphilips66's avatar
        mphilips66
        Explorer | Level 3
        5 years ago

        Hi - I have new information regarding this issue. Unfortunately I am still unable to open a ticket. Can someone please contact me?

         

        Thank you!
        Marc

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