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Strikeout Cat's avatar
Strikeout Cat
New member | Level 2
5 years ago
Solved

Death and gaining access

Hi there,   My husband recently died. I need to gain access to his account. I remember his password but for the 2 step validation I need to access his email which has now been shut down. Any sugges...
account access
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi mphilips66, I hope you're doing well!

Would it be okay for me to reach out to your Community linked email? 

I'd be happy to look deeper into this for you.

Let me know. 
mphilips66's avatar
mphilips66
Explorer | Level 3
5 years ago

Yes please!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Done mphilips66! 

    You got a new email.

    Cheers!
    • mphilips66's avatar
      mphilips66
      Explorer | Level 3
      5 years ago

      Hi - I have new information regarding this issue. Unfortunately I am still unable to open a ticket. Can someone please contact me?

       

      Thank you!
      Marc

    • stevemolander's avatar
      stevemolander
      New member | Level 2
      2 years ago

      I have a bit of a deeper question.   If my wife and I were to pass away due to an accident, is there any way to give my daughter's immediate access to dropbox without going the court order route?   There has to be away knowing they may not have access to my email, my phone nor my desktop.  Is there a way to designate them as an authorized party?

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi stevemolander, aside from the method described in this article, there isn't another official method to do so, since there isn't an option for an authorized party.

         

        There is a feature for Dropbox Vault for a trusted contact, but that is only to download the information in the Vault itself, without any other access to your Dropbox account.

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