We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Delete account without access to 2 step verification.
I am unable to sign into my personal dropbox account that I had on my work computer. I no longer work there so I cannot access the 2-factor-authentication email sent by dropbox, so I can’t log in. I need to cancel the Dropbox Plus subscription on the account and delete the account. How can I do this without having access to the email address and 2 step verification? Thank you.
8 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
Hey @beth92808, welcome to our Community!
Without access to your email address, it won't be possible to login or make changes to your account such as deleting it.
When it comes to cancelling your plan, you can try to contact our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
I hope this info helps.
I did create a ticket. Ticket #24144619. I expect I can get it resolved soon. Thank you.
- Megan
Thank you @beth92808!
Unfortunately your email was caught by our spam filter, but don't worry since I created a new ticket on my end for you.
I'll see you there!
Hello, I am having the same issue. I no longer work for the company I set up my account with the email associated with so I cannot get passed the 2 factor authentication. I sent a request for someone to get back to me. My ticket number is #24171495. Please let me know how to get this resolved.
- Walter
Hey @Bobby Williams - thanks for the ticket number.
I've found it in our system and passed your comments on to the agent who's handling your case.
They're going to be getting back to you soon, but please let us know if you have anything else to add.
Thank you Walter. How long until I hear back from someone?
- Walter
I can see that you're already in contact with our support team, so I'd recommend waiting for an update on your ticket at this point, Bobby.
Walter, I am in contact with someone named Griffin. I sent him all the info needed to find my account including the transaction ID from my bank statement and he said he cannot find the card. I am about to get an attorney involved. I have been getting charged $12.78 for over a year now and some cases this charge overdrafts my account where i have to pay an overdraft fee of $25. I just need someone to cancel my subscription. I am not trying to purchase anything.
