Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mams2's avatar
Mams2
Explorer | Level 3
5 years ago

Delete account without password

I have an account with an old email address I am not using anymore, on top of that I also forgot my password. So I would just like to delete the account altogether or change the email address or pass...
account access
Mams2's avatar
Mams2
Explorer | Level 3
5 years ago

Yes I am logged in on my phone and my laptop, but it won't give me notifications on any of them when I say I forgot my password. 

And I tried to gain access to the email address, but someone else seems to have it in use now.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi Mams2, sorry to jump in here. I hope you're doing well today!

Since you're connected to your laptop and phone, the best course of action would be for you to download your content, then start a new Dropbox account.

If you don't have access to either your email or password, then you can't update your account's settings. 

You can let your old account automatically close after some time inactive.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!