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GG_001's avatar
GG_001
New member | Level 2
2 years ago

Disabled/deleted account?

Hi all,

 

I'm trying to log into my client's account. After entering the login page and entering the email, after clicking continue, I am redirected to the page to create a new account. I tried to contact support 3 times, but I didn't get any email. Has anyone had a similar problem?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Do you get any errors etc.?

     

    How long is it since they last logged in?

    • GG_001's avatar
      GG_001
      New member | Level 2

      Hi Mark,

      Do you get any errors etc.?

      no, as i say, after clicking continue, I am redirected to the page to create a new account without any error/notification

      How long is it since they last logged in?

      I don't know when was the last time someone logged into administrative account. Azure users used dropbox files constantly.

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey GG_001, thanks for posting.

         

        Was this account part of a Dropbox Business team?

         

        And was it perhaps removed from the team?

         

        If you're getting prompted to create a new account when trying to sign in with that email address, it means that the account no longer exists, so the above might be the reason.

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