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Forum Discussion
SomeoneGodly
3 years agoExplorer | Level 3
Dropbox account, but no e-mail
Hi! I have a problem. I wanted to log in to my Dropbox account that I used during my time as a student. Dropbox recognizes my username and password, however, I also have to enter a 6-digit code t...
Mark
Super User II
3 years ago
SomeoneGodly wrote:
Hi!
No, I have no device that can access the old Dropbox account nor the old student account.
But the old Dropbox account still exists, but I can’t access the one-time security code as it goes to my old student e-mail account that doesn’t exist anymore.
Regards,
B
Without access to the email its not possible to recover. Its also worth pointing out that if you have not logged in for 12 months + all content will have been removed for inactivity.
SomeoneGodly
3 years agoExplorer | Level 3
I see :’)
Thank you for your answer.
Regards
B
Thank you for your answer.
Regards
B
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