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Eleanoria's avatar
Eleanoria
Helpful | Level 5
3 years ago

Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app

I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I...
account access
Error Messages
Mobile
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Eleanoria, sorry to see that you're having this issue.

 

Are you on a free Basic Dropbox account?

 

If so, it might be possible that you've exceeded the 3 connected devices limit, if your phone still appears as a connected device from before the reset.

 

If it appears on this page as a linked device, delete it and try to sign in on the app again, to see if that helps.

 

Keep me posted.

Eleanoria's avatar
Eleanoria
Helpful | Level 5
3 years ago

No luck.  I forgot, I have two accounts, one of which I never use.  I need to delete that one.  How do I do that?

 

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