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Eleanoria's avatar
Eleanoria
Helpful | Level 5
3 years ago

Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app

I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I...
account access
Error Messages
Mobile
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Eleanoria, sorry, just to clarify, when you say you have two accounts, do you mean two Dropbox accounts under different emails, or two connected devices?

 

Do you see any payments on this page on your account?

Eleanoria's avatar
Eleanoria
Helpful | Level 5
3 years ago

I have two dropbox accounts using different emails.  I can't see any billing information under that account.  I think the gmail account is free and I pay for the aol account which is the one I actually use.  I need to delete the gmail account.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, Eleanoria, if you don't have any files or if you don't need the Dropbox account using your Gmail address, you can login to it and delete it, by following the steps here.

    • Eleanoria's avatar
      Eleanoria
      Helpful | Level 5
      3 years ago

      I tried to delete the unused account but I can't remember the password so I can't delete the account.

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